Fractional Client Services for Agency
A Variety of Services to Suit Your Agency Needs
Discover the service that is right for you
Fractional CCO Services
Do you have a team of AM/PMs who need regular guidance, training and mentoring on how to be a talented Account Services Leader? RainMaker’s fCCO service develops junior account team member’s skills over time so they can manage complex service delivery situations while increasing your agency billings. fCCO services are sold in 6-month affordable timeframes. Perfect for agencies with no formal account team leadership.
USA or non-GTA Agencies Needing Client Service for Clients
Are you a USA agency with one or two Canadian clients needing client-facing service? Or, are you a Canadian agency outside of Toronto needing someone to face-to-face their GTA-area clients? RainMaker Marketing is based in the Toronto area and we’d be happy to offer our fractional services to you.
Short Term Account Director Replacements
Do you have a team member on a maternity leave, a short-term disability leave or just on a long vacation? RainMaker is adept at ‘hitting-the-ground running’ when you need senior client service fast. Customized to suit your individual needs.
Account Team Coaching Sessions
Do you want your Account Coordinators, Managers and Directors to improve skills like annual strategic account planning (organic account growth) or reducing client churn (account health)? RainMaker’s team coaching sessions ensure your team continues to maximize your billings and secure your accounts. Sessions are usually 10-20 hours customized to your needs.
Business Development
Do you need someone to help you find new accounts? We have successes cold-calling, prospecting, pitching and closing new clients for our clients. This is a base plus commission service and we only offer it to one or two non-competing agencies at a time.
Spring 2026 Offer: Is Client Onboarding or Retention a Problem in Your Agency?
If you’ve ever had clients complain about their agency experience, your client service process needs an overhaul. Happy clients are the key to a healthy agency. Don’t risk your MRR on sloppy account service. We can improve your client’s agency experience fast!
Our customized solution is a 1-2 week audit & recommendation that can include:
- Audit your current client service processes
- Audit your client communications and documentation
- Conduct employee interviews to investigate process breakdown
- Conduct client reviews to investigate their pain points (basic or comprehensive client report cards)
- Tighten & align your team’s client service process with group coaching sessions
- Coach the team on account planning & upselling
- Updating or creating SOPs relating to client service
- Assist in updating client-facing documentation
- Assist in implementing client service tools
We all know it’s easier to keep a client than to always be hunting for new ones! Using AI as a tool is great and encouraged but AI will never be able to replace your account team – that human connection is what makes YOUR agency experience unique. Contact Kelle to discuss this affordable and quick solution for your agency.
We Work With All Kinds of Agencies
Independent, start-ups or multi-national, agencies offering these services fit us.
Digital Marketing
We have extensive experience in SEO, SEM, Content, CRO, eCommerce, website development.
Creative & Brand
We’ve worked on many brand and re-brand projects. We’ve worked with creative teams since in 90’s.
Integrated Advertising
We have experience in TV, Radio, Print, OOH, and anything digital production. And traditional media buying.
Event Management
We’ve designed and executed on large events and multi-city events.
Social Media
We have ‘hands-on’ social media experience. Writing, posting as well as community and influencer management.
B2B
We’ve worked in B2B and understand the need for leads (and sales) when servicing B2B clients. We’ve even worked in industrial/commercial.
Stay in Touch!
If you don’t have an immediate need but see a potential future fit, please reach out. We’d love to chat!